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The products, once purchased, do not match what appears on the shop website.
Before making a purchase, please always check the website for the seller's details and the address to which a return can be directed - in the event of a complaint. It is a good idea to contact the shop before purchasing, and it is worth repeating this procedure for any online purchases. The above procedure will not protect you from fraudsters, but it may reduce the risk of buying a faulty product.
In order to complain about the goods, you must send the goods outside the country at your own expense.