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The quality of the product is very low. The products after purchase do not match what is shown on the store's website. Instructions - how to safely shop online: online shopping should be started by finding the entrepreneur's registration details, address and contact details on the store's website. The seller is obliged to make them available. Before purchasing, please always check whether the website has an address to which you can send a return - in the event of a complaint. Often, the lack of an address means that we will send returns to China at our own expense. Please check the price of the product you are looking for in other stores, often a big promotion is simply not possible. It is worth contacting the store before buying, is their phone answered? It is worth repeating this procedure for any online purchases. It is worth checking the store's Facebook page, are there comments under the posts? Is it empty and makes you think. Please remember that the market of purchased positive comments is booming, so please verify the content carefully. The above procedure will not protect us from fraudsters, but it can reduce the risk that we will buy a faulty product. You can contact the ombudsman for consumer rights when the store does not send the goods or does not accept complaints and there are problems with communication with the store. You have been scammed by any online store, also write to us. On our Facebook page you can publish photos and publicize the case so that fewer people are deceived.
The products when ordered do not match what we see in the shop pictures.
I would advise against buying from this shop. The goods received have nothing to do with the goods ordered. In response to complaints they send a prepared rule book. It is not worth returning the goods.
Photos of 'supposedly' the same dress
I WARN everyone against Sandbella.co.uk !
I ordered 2 dresses on 20 April, one of which arrived but such that a cleaning lady wouldn't wear it and I am waiting for the other. I wanted to send it back to the address in Słubice (from where I received it) but it is very difficult to contact this firemanship - bush..finally they kindly sent me the address to China to send the dresses back. However, I have not received the second one yet, and I would certainly send both back . So I have already notified PIH. Sandbella owes me £235 . They are a thieving company and will not get away with it !
Products not as described, a waste of money. Better order on allieksprea for 10zl
My worst purchase. I paid almost 100 zloty for a dress which is not suitable for anything but sleeping (because of the material). The dress was supposed to be long-sleeved and came in something like a 3/4 sleeve. After a short conversation, it turned out that the return to China and is not very profitable. In the course of negotiations I received an offer and now a note: a discount on my next purchase for 20 or 30%? I no longer remember exactly. In the end, they gave me 40 zloty on my account and this ,,dress," stayed with me. The only good thing was that I got a nice guy to negotiate the return and there was no stress. No more Sandbell!
I agree, the shop sends rags that have nothing to do with what is in the pictures.Attempts to send it back to China were unsuccessful because I did not get a specific address to return. I tried to send it back to China, it did not work because I did not get a specific address to return it to. The cost of sending it back was 65zl, I let it go because I thought that they probably will not return the money anyway:(
Embarrassing!!! And the shop sees no problem. Claims that the goods received are correct!!!rag not fit for anything!
Adds photos.
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I am considering a lawsuit regarding this company's practices, if anyone is also interested please let me know via email: [email protected]
I am waiting for the jumper I ordered. This is the first time I've encountered such a company, even though I've been ordering clothes online for years. The waiting time for the delivery is prolonged and this only made me check the reviews of the shop... And this is where my eyes are opened. A lesson for the future-first a review, then an order. I will wait patiently. But I certainly won't let it go. Such companies must be stigmatised. If there is a possibility, I will join a class action lawsuit.
Shopping in this shop is a disaster. Clothes are polyester rags, shoes with unglued soles. The goods are sent back to China at the expense of the consumer. I advise against buying from this shop, because they are scammers.
And what did you do, sorry to ask, but I don't know what to do.
I will also join the class action lawsuit, it's a scam...Please contact me if you want to....
Ka I also join in. Please send me details
Things from Sanbela are TRAGEDY.Bad quality,size,I got half of the items I ordered and after 40 days.
Good day, a few days ago I also ordered clothes from this site. A while ago I started to read the reviews about the shop and the quality of the goods... I am horrified... I spent 200 zł. I wrote to them to cancel my order. Only problem I have is if I have to find the print to cancel the order myself or they will send it? Is it possible to contact them by phone? Because there is an email on the website. Please help. Best regards MONA
It is a good idea to contact the CONSUMER REPRESENTATIVE when a shop does not accept complaints and there are problems communicating with the shop: https://www.uokik.gov.pl/sprawy_indywidualne.php
Well, things are basically fit for nothing.
The cleaner has a better floor cloth than these rags.
Return...of course you can rock up, but it will take a few months, or graciously accept some sort of discount on subsequent purchases or a 50p postage refund.
Unfortunately, I'm one of those people who don't take the easy way out so I'll play with returns to China.
But he will also refer the matter to the OCCP and the consumer ombudsman.
I therefore REFUSE to buy from this "company".
Some kind of failure this shop. The dress made of a different material than in the pictures. I wanted to make a return, I wrote to them on [email protected] and unfortunately they gave me a return address to China, where shipping costs £89 which is not worth it at all. A nightmare...scammers.
I received the set I ordered about a month ago, which I ordered on line. It looks great in the pictures, but in reality it's a hundred percent fake, which I don't know if I'll even use at home. A terrible purchase and a lesson for the future. Beware of such companies, because they are trash and junk instead of quality.
Dear ladies, I also fell victim to a scam from this company. The dress sent to me was a total rag. I got my money back without sending it back to China. Well, you have to communicate to the company that you are withdrawing from the contract because of a hidden defect in the item. There are forms on the website of the consumer protection office. In the case of a latent defect, it is the seller's responsibility to arrange for a courier. In summary, you have to write to the company to request that they send a courier because the item has a hidden defect and you withdraw because of the hidden defect. Sandbella does not do this, it is unprofitable for them. At this point the negotiations start. They write about a discount and leaving the item with you. At first they start with a few zloty, but please do not agree to this for a settlement and a partial discount. In my case, I negotiated a 100% refund for the dress that was left with me. I only paid for it to be sent to me. There is no tragedy. If you have any questions I am happy to help [email protected]
Justyna, if you don't mind, please contact me. Thank you.
I have been waiting for a package for 40 days, I write to them requesting a refund, but they write me back in Polish supposedly automatically.
I warn you! I am currently in discussions with Sandbella regarding a complaint after waiting over 2 months for delivery and receiving items I did not order and missing those I did order.
In response to their offer of immediate repayment of part of the compensation in the context of a complaint acknowledged by Sandbella forI demanded a refund of the entire amount paid, almost PLN 600, due to my withdrawal from the purchase/sale agreement concluded in October.
This deviation is not only due tohidding of ordered clothes, namely: total incompatibility of sizes, materials, colours, workmanship (sewing and finishing). These are things that clothes may resemble in name only and are in no way associated with the practices of even the cheapest Chinese seamstresses, but also Failure to complete the entire contract within the deadline.
Sandbella didn't deliver the 3 items I ordered, and in some bizarre freebie, or by mistake on their part, I received an undersized sweatshirt of unspecified material, unsuitable even for ragging.
I am enclosing photographs products supplied, which are extremely different in all parameters from those offered by the company Sandbella (AUSTIN TECH LIMITED, London HA4 7AE, United Kingdom) on http://www.sandbella.comand which were delivered more than 2 months after the order was placed, essentially calling into question Sandbella's fair trade practice. I would like to ask you to contact me and help me with this matter: [email protected].
I am interested in the lawsuit concerning Sandbell's practices.
I am currently in the process of demand a refund of the entire amount paid to Sandbella on 25.10.2021, i.e. PLN 557.51, on account of my withdrawal from the distance purchase/sale contract concluded with Sandbella on 25.10.2021.
This deviation is not only due to latent defects of the ordered goods (clothes) partially delivered only on 18.12.2021., namely: the total incompatibility of sizes, materials, colours, workmanship (sewing and finishing) of something that may resemble clothing in name only and is associated with practices against fair trade, but also Failure to complete the entire contract within the deadline.
I am enclosing photographs not provided to date by http://www.sandbella.com products (Photos: 1, 2, 3) and photos the products supplied (photo Nos.: 4, 5, 6, 7, 8, 9), which differ in all respects from those offered by Sandbell (AUSTIN TECH LIMITED, London HA4 7AE, UK) at http://www.sandbella.comand which were delivered almost two months after the order was placed, essentially calling into question Sandbella.com's fair trade practice.
contact: [email protected]
I am interested in a class action
I wanted to give the worst review possible. They send rags that are not suitable for anything. Beware of these scammers!!!!! I rate Sandbell's pseudo shop completely minus !!!!
I ordered a jumper and something arrived that didn't resemble his.
Came
Hopeless company, bought a dress in December don't have it till now and it's February. No money, no dress. Do not buy there!!!
I ordered a dress 2 months ago and I still haven't received any notification today if I hadn't written to them I wouldn't have found out that the dress hadn't arrived and that it was damaged so I asked for a refund I would not recommend this company
The ordered goods look completely different, a scam. Has anyone reported this shop?
I am interested in joining a class action lawsuit [email protected]
After ordering something I was tempted to read the reviews, which are what they are. Luckily they hadn't sent my package yet and I was able to cancel the order (it's the law until they send the package you can cancel the order). They wrote me back that they would refund the money within 2 days, so I am now waiting for the cash back.
Have you received a refund?
Discouraged. I placed an order over two months ago and so far it has not reached me. I have written twice they ask for patience and that the delivery time is up to 35 working days, today is the 36th day and although they have written about it they ask for patience and that the delivery time is 35 days. I got30% discount on my next purchase. But I won't be ordering anything from their site again.
😱 As I read these comments it makes my head hurt 🤕 I just ordered 3 things on the 12th of April, yesterday I tried to cancel the order but it turned out to have already been sent. But I read the terms and conditions where it says
(1) The consumer shall have the right to withdraw from the contract in the period between ordering and delivery. Refusal to accept the delivery is equivalent to a declaration of withdrawal. If I do not take delivery, is there any chance of getting my money back from these scammers?
They say so themselves. I did the same as you. I wanted to cancel the contract the day after ordering. They wrote back that the parcel had been sent, which I don't believe. I wrote to them to let them know that I am not someone who gives up easily. They wrote back that if I didn't accept the shipment they would refund my money...We'll see...Maybe there is someone here who received a refund after not accepting the shipment?
Warm greetings.
And they returned the money as you did not accept the shipment ?
I see all the deceived customers. I too ordered dresses before checking the comments. Well, you learn from your mistakes. I wanted to cancel the contract one day after ordering. I got a message that the parcel had already been sent, which I doubt in such a short time. I have no intention of giving up quickly. I am corresponding with them by email. Fortunately, I am talking to a live person and the communication is going smoothly, so here a plus. I have been told that if I do not accept the parcel they will refund my money. I have now read a comment from a customer that such a mention is in the terms and conditions. I think I need to read it carefully. Has anyone had a situation like this where they have not accepted a parcel and received a refund? Kind regards.
Hi I also ordered the jacket before reading any reviews and also cannot cancel the contract. I am interested in suing.
Have you thought about not accepting the shipment ?
Do you think they will cancel the order and give me my money back? I placed an order and then went to the feedback and wrote an email to request cancellation.
I ordered the dress from Bodariri.com and then received an email confirmation of my purchase from two sites, namely just Bodariri and Sandbella. The dress also arrived to me with a Sandbella label, so apparently these sites are connected. The order arrived after a 24-day wait: the dress was ordered on 2 May 2022 and arrived on 26 May 2022. Regarding the size: I ordered an S and it fits me. The dress is similar to the one in the photo, BUT NOT IDENTICAL. I personally after reading the comments was afraid it would be inferior, and overall I am satisfied for the price (£140 including shipping). The parcel arrived via Inpost courier and was packed in a ziplock bag.
I placed an order on 05.06.22 in the sandbell shop for almost 500£, after which I read the reviews of the shop and already on 06.06 I sent them a declaration of withdrawal. I have not received any feedback from them! I am full of fear that I have lost this money !
I had an odentic situation today, I wonder if I will hear from them at all.
The machine wrote back today that the parcel has been sent and they can no longer cancel! Total nonsense, because they tell you to wait for the package number, how did they send it already? The order was placed on Sunday, the statement was received yesterday and they seem to have sent it. I was fooled. Anyway, I'm not going to take the stuff back and then we'll see if they refund the money. And it's probably going to take a couple of months 🤷♀️ you have to pay for stupidity unfortunately 🤦♀️
Today 07.06 I ordered 3 dresses from the website reading the reviews on the shop's website. After googling the reviews on the shop I was horrified and immediately wrote a letter of withdrawal. I am curious to see how this will be resolved.
Order placed on 3 April for £98.99, supposedly shipped on 6 April(I received an email with this content:due to a fire in the OVH server room was sent late) ,To this day I have not got the parcel, on 25 May they wrote that there are delays with customs control, and if I no longer want the parcel then I should not receive it and the money will be refunded.For me this company is a scam, and I do not recommend anyone to order from this site, because it is just a waste of money.
If it were possible to give a negative star, I would give it to this company and others like it, which should not exist on the market, pure fraud and deception of unaware people, where and from where they buy and what they buy, and any offer to refund shipping costs many times below the value of the ordered products is a mockery, giving exaggerated prices of the return shipping in order to discourage the return of ill-gotten gains.
Thieves and fraudsters! Sandbella are just pictures. Do you have a way to collect the money?
No goods ordered since 4.06.2022 no refund. The wool over the eyes that technical problems and such. I strongly advise against buying from this pseudo-store.
I placed an order on 19.06 for the amount of 210zl without a penny plus 40zl postage it is a pity to take pictures to show what came..... I wrote a complaint as one of the deceived ladies advised, they haggled, that 40 PLN will be returned because it is agreed then 80 PLN and finally 100 PLN and I can leave the goods, but what will I do with it even the windows can not be cleaned!!!! In addition to reporting to the Consumer Ombudsman, has anyone written a class action lawsuit?
Sandbell's is one big roll. The clothes on the website are no match for what they send. Keep away from this shop!
Unfortunately, I have the same opinion... I do not recommend! I waited over 2 months for the dress. When it arrived it turned out to be the complete opposite of what was shown in the picture, colour, material as well as size. I often buy online,but it's been a long time since I encountered such a scam 🙁 .
Attention, scammers.
Order paid for - not delivered.... I'm afraid never again. Tracking of the parcel indicates that it is still on its way... I strongly advise against shopping
Discouraged, discouraged and discouraged again!!!! The merchandise is nowhere near the picture shown. A disaster! For those who have unfortunately already bought these, I don't even know what to call it, let's say polyester shoddy clothes, I advise them to send the parcel back and write emails for a refund. I already wanted to let it go, but I wrote to Sandbell and surprisingly after 5 days the funds in the account.It worked out after 3.5 months!!!! If I hadn't spoken up, they wouldn't have refunded the funds themselves. Do not be "fooled into a bottle"!
Scammers, I refused the parcel from the courier, went to them for a refund, waited for a refund and they 2 weeks later without giving an email, prisoner without telling the courier that they were carrying the parcel they deceitfully sent it a second time which my daughter unknowingly picked up. Don't be fooled into thinking that all you have to do is not collect from the courier and there will be a refund, This is not true, they will play tic-tac-toe with a person until someone accidentally collects it, or the courier throws it over the fence, or into a box